A WebRTC-powered call management system that unified patient communications across three dental clinic locations
Missed calls, lost patients
HARAZ Dental Group was losing potential patients because incoming calls were going unanswered or getting routed to the wrong location. Their legacy phone system had no call tracking, no queue management, and no way for staff to handle calls from a browser. With three clinics running independently, patient communication was fragmented and inconsistent.
They needed a modern, browser-based calling solution that worked across all locations without expensive hardware.
A browser-based call center powered by WebRTC
We built a custom call management system using Angular and Telnyx WebRTC, giving front-desk staff a complete softphone right in their browser. The system handles inbound and outbound calls, queuing, call routing between locations, and real-time call status — all from a single, clean dashboard built with Angular Material.
- Browser-based VoIP softphone — no hardware or app installs required
- Smart call routing across Fresno, Madera, and Tulare clinics
- Real-time call queue and status monitoring for managers
- Call logging and history tied to patient records
Every call answered, every patient heard
Within weeks of deployment, the dental group saw a dramatic improvement in call answer rates and patient satisfaction.
“We used to miss so many calls. Now every patient gets through, and our team can handle calls from any location without switching phones.”
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